Refunds and Returns Policy & Procedures
AURALOG INC. accepts and refunds boxed products for return within 30 days of the purchase date from only*, provided that the products were used for personal or homeschool use, and that the said products include the following elements:

- Product with all content in the original package,
- a Return Merchandise Authorization (RMA) number,
- the Client refund or replacement request,
- copy of the sales receipt.

To obtain an RMA, Client shall have to contact AURALOG INC. at or call to toll free 1-888-388-3535 or 602-470-0300. No Product return shall be approved without a RMA number.
All shipping costs are at Client’s sole expenses. AURALOG INC is not responsible for any potential lost or stolen merchandise.

Once your return has been received and processed, AURALOG INC will issue a refund check or credit your account (for credit card transactions) for the amount of your purchase -- less shipping, handling, and applicable tariffs and taxes -- or ship you a replacement copy of your software.

Defective merchandise may be exchanged for the same item.

A restocking fee may be applied in certain instances. Customers who wish to return their product and purchase the same item at a lower price may be subject to this fee.

If you have any questions regarding our Return Policy, please contact us at
*TELL ME MORE Webpass and Live Tutor programs have a 7 day money back guarantee from date of purchase of the program.